We haven’t lost the battle for Empathy. Have we?

A meditation on presence, AI, and the uncomfortable work of understanding people before we design for them. Continue reading on UX Collective » But not the sort of conflict you usually see on the news Most journalism doesn’t cut to the reasons behind conflicts. It only reports on the conflict and, in many cases, dramatizes that …

We built this. Now we own it.

The dark side of ‘user-friendly’ AI. There is a teenager in Florida who is no longer alive. He had spent months talking to a chatbot modelled on a Game of Thrones character. He fell in love with it. He told it so. Shortly after, he took his own life. The company that built the bot …