Technological efficiency meets high-end service: a luxury hotel lobby where AI-driven recommendations are seamlessly integrated into the check-in process, offering convenience while raising questions about the role of the human touch. Everyone’s spending a fortune making AI smarter. Hospitality and retail solved the part that actually matters, decades ago. The biggest tech companies on earth will spend …
Month: August 2026
AI is lying to us, and nobody seems to care
Real information in, invented information mixed in, one confident answer out. The interface never shows you how it got there. We built it to sound sure of everything. The best thing it can learn to say is “I’m not sure.” The latest argument my team and I are going back and forth on is whether we are …
Design’s dreaded phrase is coming back. This time we’re in control.
How “Everyone can Design” means designers don’t have to wait for permission Continue reading on UX Collective » Make your website feel more luxurious using a simple CSS trick. A cover image for “The CSS hack that extends your website on iOS Safari” Introduction People who read a lot of books know that paperbacks get read faster, …
Bottle your judgment and make it outlive you
You hand it your judgment, and it wears your smile back at you. The most valuable thing you own dies with you, unless you get it out of your head. Let a machine and the person next to you finally use it. Right now I’m helping build software whose whole job is to package how one particular …