The revolution was the easy part

The announcement is one loud night. The evolution, the slow build starts the morning after, is the whole job. I recently asked Spotify for a Fourth of July playlist. Specifically, a rock one. It came back with big drums and big choruses: “Born in the USA,” “Fortunate Son,” “For What It’s Worth,” “Rockin’ in the Free World.” …

How designers need to change for an AI-powered world

A recap of ideas from our panel discussion for a topic that’s on everyone’s mind Continue reading on UX Collective » An applied framework for designing AI interfaces that support appropriate reliance, user control, transparency, and responsible autonomy. Traditional interfaces are built around predictable behavior. A control has a defined function. A workflow has known …

What you count is what they feel

What a Jakarta city bus taught me about where experience is really made. Continue reading on UX Collective » His principles were never about technology for its own sake. They were about restraint, honesty and most importantly clarity — exactly what the rush to ship AI keeps leaving out. Ten rules from a designer who keeps no screens, read …

We haven’t lost the battle for Empathy. Have we?

A meditation on presence, AI, and the uncomfortable work of understanding people before we design for them. Continue reading on UX Collective » But not the sort of conflict you usually see on the news Most journalism doesn’t cut to the reasons behind conflicts. It only reports on the conflict and, in many cases, dramatizes that …

We built this. Now we own it.

The dark side of ‘user-friendly’ AI. There is a teenager in Florida who is no longer alive. He had spent months talking to a chatbot modelled on a Game of Thrones character. He fell in love with it. He told it so. Shortly after, he took his own life. The company that built the bot …