Month: October 2026

The switchboard operator’s job was automated out of existence. The work it became, the invisible systems that now connect every call, is worth more than the job ever was. AI is about to do the same thing to the app. The people buying AI are blunt about the fact that the future is intelligence that disappears …

A practical model for deciding what AI can do, what humans must still own, and where product teams should draw the boundary. Image created by the author with OpenAI image generation. An AI tool clusters hundreds of customer comments and names the largest theme “pricing friction”. The label sounds plausible, so the team asks it …