Designing trustworthy AI for healthcare products. User holding a phone using an AI healthcare assistant AI is entering one of the most human domains: healthcare. It helps people track sleep, manage chronic conditions, monitor mental health, and navigate loneliness. It listens, advises, and sometimes comforts. Yet despite these advances, hesitation remains, not because the algorithms …
Month: December 2025
Design leaders need to jam with their teams
How business management killed craft apprenticeship Victor Wooten is my all-time favorite bassist. But, it’s not only because of his amazing playing skills. It’s also his philosophy of teaching music. He runs music camps where complete beginners are invited to come jam with him, the professional musician. His philosophy is simple: there are no wrong notes, …
3 color contrast mistakes designers still make
WCAG color contrast is more than just text Most designers know the basics of web accessibility and color contrast. We’ve memorized that “normal text” (24 CSS pixels and below) needs to meet a 4.5:1 contrast ratio with its background, and “large text” (greater than 24 CSS pixels) needs to meet a 3:1 ratio. But WCAG (Web Content …
ChatGPT talks too much and it’s ruining learning
How the UX of AI chat can hijack our brains to compromise learning in schools and beyond Unsplash image by Luis Villasmil. Modified the text on stickies with Nano Banana. Ask any instructor what helps students learn, and it’s unlikely any of them will answer “a really big wall of text”. It’s incredible to me, as both …
Designing for signals: how intent & instrumentation shape AI-powered experiences
As AI mirrors how we design and learn, our role evolves from creating interfaces to defining the signals that shape intelligent experiences. A quick note before we dive in. This essay continues the thinking I introduced in From design to direction: bridging product design and AI thinking. While it is not required reading, it might …