Why national design policies and even design ministers could reshape our collective future Design is no longer just about products or services. From Singapore to the U.S., nations are weaving design into policy, and designers must decide if they are ready to step up (image source: Flag Plaza, Doha) Walking into Dear Designer It was a little …
Month: August 2025
From skim to substance: Designing the future of reading
Skimming isn’t the death of reading, it’s the beginning. What matters is whether design leaves readers at the surface, or builds the doorways that invite them into depth. Photo by Marco Bianchetti on Unsplash Benjamin Cain recently published a polemic against “skimmable texts”, arguing that only fake readers want to read while multitasking, and only fake writers …
How to be the designer in the AI Loop
Exploring the evolving relationship between humans and AI in product design Continue reading on UX Collective » Lillian Gilbreth and the two definitions of “Better” In 1912, at a manufacturing plant in Providence, Rhode Island, two people were watching the same workers but seeing two different things. Frank Gilbreth stood with a stopwatch, tracking every movement …
Colonoscopy and candy drops: on crafting a good peak-end experience
Why the last moments of an experience shape what we remember — and how to design them right. Hi,“Ms. Ula, we have a brilliant idea for improving our customer service!” // this really begs for a separate post about spending money on dust-collectors instead of improving usability // “There was this study once — they gave two groups of people …